Use case
Turn website visitors into conversations
An AI teammate sits in the chat widget on your site, answers product questions, helps prospects decide, and pulls in a human the moment it matters.
Meet prospects the moment they're curious
Most visitors leave with their question unanswered. Forms feel slow, email feels heavy, and nobody is around at 11pm.
Drop the Alloy webchat widget on any page and an AI teammate is ready to talk — about pricing, fit, comparisons, integrations, whatever the visitor actually wants to know.
Answers grounded in your product, not generic guesses
Give the AI teammate access to the knowledge it needs: your docs, pricing, FAQs, sales playbooks, case studies, and any internal notes you trust it to use.
It answers from that context — accurately, in your voice, and without making things up. When it doesn't know, it says so and offers to bring in a person.
Help them decide, don't just inform
Prospects rarely ask "which plan should I pick?" outright. They describe their situation and expect you to read between the lines.
The AI teammate asks the right follow-ups, recommends a fit, walks through trade-offs, and shares the next step — a demo link, a quote, a calendar invite — all from inside the conversation.
Hand off to a human when it matters
Some conversations need a person. A high-intent enterprise prospect, a tricky procurement question, a frustrated visitor who wants to talk to someone now.
The AI teammate can recognize those moments and escalate — paging the right rep on Slack, opening a thread in your workspace, or booking a meeting on a real calendar. The conversation context comes with it, so the human picks up where the AI left off.
Every chat becomes a contact you can follow up with
Alloy ties each conversation to a stable contact record, even when the visitor returns days later from a different device.
That means your team can follow up with the people who didn't convert today, see the full back-and-forth, and let workflows do the routine pieces — qualification, lead scoring, CRM updates, drip emails — without anyone retyping the conversation.
Set the boundaries you trust
Decide what the AI teammate can do on its own and what needs a human. Approve which tools it can call, which knowledge it can use, and when it should stop and ask.
Start conservative — answer questions and book meetings. Expand once you see how it handles real conversations.
Related
- Customer supportAnswer existing customers without making them wait — the same widget, pointed at support instead of sales.
- Customer engagementFollow up with the prospects and customers you already know, so relationships don't slip away.
- Webchat widgetHow to install the widget on your site, choose what the AI teammate can do, and connect it to your workspace.
Frequently asked questions
Can the AI teammate actually book a meeting or just point at a link?+
Both, depending on the tools you give it. With a calendar tool connected, it can check availability and book the meeting inside the chat. Without one, it can share a scheduling link and confirm the visitor took the next step.
How does the human handoff work?+
When the AI teammate decides a person is needed — or the visitor asks for one — it can ping a teammate on Slack, open a thread in your Alloy workspace, or route the conversation based on rules you define. The human sees the full conversation history and any context the AI teammate gathered.
Will it just make things up about pricing or features?+
Not if it's set up well. AI teammates answer from the knowledge you give them — your pricing page, docs, sales materials. If they don't know, you can tell them to say so and offer a human instead of guessing.
Can we use this on multiple sites or product surfaces?+
Yes. The webchat widget works on any site, and Alloy also supports API-based conversation flows if you want the same AI teammate inside your product or another channel.