Use cases
Start with one AI teammate. Expand across the business.
Use Alloy for customer-facing work, internal operations, document drafting, analysis, personal assistance, and repeatable workflows, all on the same workspace foundation.
One workspace, many entry points
Each use case below is a different way to start with Alloy. They share the same foundation: AI teammates, knowledge, tools, workflows, and human collaboration in one workspace. Pick where the work is most repetitive and easy to review, and grow from there.
Pick a place to start
- Customer supportHelp customers faster with AI teammates that answer, investigate, act, and escalate when needed.
- Customer engagementKeep customer conversations connected with AI teammates that answer, follow up, and escalate when needed.
- Internal onboardingBring new teammates into a workspace where people, knowledge, Ally, and AI teammates are already connected.
- Document draftingDraft with AI while keeping files, context, and team knowledge in one shared workspace.
- Analyst workflowsUse AI teammates, shared knowledge, tools, workflows, and logs to support repeatable analyst work.
- Internal operationsRun repeatable internal work with AI teammates, workflows, connected tools, schedules, and logs.
- Personal assistantWork faster with Ally, the built-in assistant for chat, company knowledge, reminders, tools, and voice.
Frequently asked questions
Which use case is best to start with?+
Start where the work is frequent, repetitive, and easy to review. Customer support, follow-up, document drafting, and internal operations are good first places to begin.
Do we need a different product for each use case?+
No. Alloy uses the same workspace foundation for AI teammates, knowledge, tools, workflows, and human collaboration.
Can one workspace support multiple AI teammates?+
Yes. Teams can create specialized AI teammates for different jobs and give each one the knowledge, tools, and workflows the role needs.