Customer service automation
Faster answers. Less manual work. Human control.
Alloy AI teammates work across your support tools and knowledge to resolve routine requests and help people handle complex cases.
Incoming request
“My invoice shows two charges this month and I can’t download the second one. Can someone check?”
- Account history — two invoices issued on the same date
- Product docs — how proration appears on invoices
- Past resolutions — 6 similar tickets, same fix
Drafted reply
Explains the proration line, links the missing invoice, and offers to consolidate future billing.
If it needs a specialist — they get the summary, the history and what was already tried, not a cold handoff.
Results from a technology-company deployment. Outcomes vary by workflow.
From request to resolution
Every request runs the same four stages — and people stay in control of what gets sent and what gets decided.
Triage
Classify incoming requests and suggest priority and routing.
Find answers
Bring together customer history, product docs and past resolutions.
- Customer history
- Product documentation
- Past resolutions
Resolve or assist
Draft replies for review or resolve approved, low-risk requests autonomously.
Escalate with context
Give specialists a summary and relevant history, not a cold handoff.
- What the customer asked
- What was already tried
- What the specialist should decide
“The results exceeded our expectations. The AI gives thorough answers, suggests alternative solutions, and knows when to escalate to our support team.”
Explore a pilot for your support team
See an AI teammate triage, answer and escalate real requests from your own support queue.