Use case
AI teammates for customer engagement
Give customers helpful answers, keep every conversation tied to the right person, and let AI teammates follow up with approved actions when the next step is clear.
Keep every customer conversation connected
Customer engagement breaks when conversations, customer identity, and follow-up work live in separate places.
Alloy connects customer conversations to stable contact records and channel identities, so your team can understand who is talking, where the conversation came from, and what happened before.
Meet customers where they already are
Alloy can support public webchat and API-based conversation flows. A customer can start from your website or another connected product surface, while the team keeps the relationship inside one workspace.
The goal is not only to answer one message. The goal is to keep the customer relationship organized over time.
Give AI teammates useful context
AI teammates can use approved knowledge, shared files, customer history, and connected tools to understand what a customer needs.
That helps them answer common questions, collect missing details, update records, route work, or call another AI teammate when a more specialized response is needed.
Turn engagement into follow-up
Some conversations need a simple answer. Others need a next step.
With the right tools and workflows enabled, AI teammates can send messages, update contacts, schedule work, run skills, or escalate a conversation when a person needs to take over.
Build repeatable customer journeys
Alloy workflows let teams define repeatable engagement processes that combine structured steps, AI teammate calls, tool actions, messages, conditions, and human input.
Use workflows for customer journeys that need to happen consistently, such as intake, qualification, onboarding, renewals, follow-ups, or handoffs.
Frequently asked questions
Is this only for support?+
No. Customer support is one use case, but Alloy can also help with lead follow-up, onboarding, account questions, renewals, and other customer conversations.
Can Alloy remember who the customer is?+
Yes. Alloy links conversations to contact records and channel identities, so teams can track who the customer is and how the relationship continues across channels.
Can an AI teammate take action after a conversation?+
Yes, when the right tools and permissions are enabled. AI teammates can use approved actions such as sending messages, updating contacts, running workflows, or escalating to a person.